Privacy Policy – VETGEARS

OVERVIEW

This Privacy Policy describes how VetGears (“we,” “us,” “our”), a print-on-demand veteran apparel store at vetgears.com, collects, uses, and discloses your personal information when you visit or make a purchase from our site.

By placing an order or browsing our site, you confirm that you have read, understood, and accepted this policy.

Section 1 – Collecting Personal Information

When you visit the Site, as a part of the buying and selling process, we collect certain information about your device, your interaction with the Site, and personal information necessary to process your purchases — such as your name, address, and email address. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual is referred to as “Personal Information.”

Device & Browsing Information

Examples collected: web browser version, IP address, time zone, pages viewed, search terms, how you interact with the site, and cookie/tracking data.

Purpose: to load the site correctly, analyze site usage, improve our store, and — where you have not opted out — to show you relevant VetGears advertisements on third-party platforms such as Facebook, Google, Microsoft, and Instagram.

Source: collected automatically when you access our site via cookies, log files, web beacons, tags, and tracking pixels.

Shared with: our platform provider (WooCommerce) and advertising platforms.

Order Information

Examples collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose: to fulfill your order, process payment, arrange shipping, send invoices/confirmations, communicate with you, screen for fraud, and provide relevant product information or advertising.

Source: collected from you.

Shared with: our processor WooCommerce.

Customer Support Information

Examples collected: name, phone number, email, sites or products viewed, search terms, and how you interact with the Site.

Purpose: to provide customer support.

Source: collected from you.

Shared with: our processor WooCommerce.

Section 2 – Consent

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, you consent to our collecting and using it for that specific reason only.

If we ask for your information for a secondary reason, like marketing, we will either ask for your expressed consent or give you an opportunity to say no.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent at any time by contacting us via email. We will stop collecting, using, or disclosing your information accordingly.

Section 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 – WooCommerce

Our store is built on WooCommerce, which provides the e-commerce infrastructure for vetgears.com. Your data is stored on WooCommerce’s secure servers, protected by firewalls and encryption.

Payment Security

If you choose a direct payment gateway, WooCommerce stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is deleted once your purchase is complete.

All direct payment gateways adhere to PCI-DSS standards, managed by the PCI Security Standards Council — a joint effort of Visa, MasterCard, American Express, and Discover.

For more information, you may read WooCommerce’s Terms of Service or Privacy Statement.

Section 5 – Third-Party Services

Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform their services. Certain providers — such as payment gateways — have their own privacy policies. We recommend reading them to understand how your information will be handled.

Some providers may be located in different jurisdictions. If you transact through a third-party provider, your information may become subject to the laws of that jurisdiction.

Once you leave vetgears.com or are redirected to a third-party site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other sites.

Section 6 – Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Credit card information is encrypted using SSL technology and stored with AES-256 encryption. While no method of internet transmission is 100% secure, we comply with all PCI-DSS requirements and additional industry standards.

Section 7 – Cookies

Below is a list of cookies used on vetgears.com. Third-party platforms such as Facebook, Google, Microsoft, and Instagram may also set cookies on your device to enable advertising and analytics. Please refer to each platform’s privacy policy for details.

You can opt out of non-essential cookies via your browser settings. To opt out of advertising tracking specifically, visit:
Google Ads Settings,
Facebook Ad Preferences, or use the
NAI opt-out tool.

Essential / Functional Cookies (WooCommerce)

Cookie	Description	Expires
_session_id	Session token. Stores session data (referrer, landing page).	When browser closes
_woocommerce_visit	Tracks number of site visits.	30 minutes from last visit
_woocommerce_uniq	Counts unique visits per customer.	Next midnight
cart	Stores cart contents.	2 weeks
_woocommerce_session_id	Session token for storefront.	Session
storefront_digest	Used if the store has a password-protected area.	Session